Customer Success Engineer

Palo Alto, CA
Do you love improving customer experience? Can you resolve issues quickly? Do you want to work with leading customers? Do you want to work in an innovative and growing startup spearheading the software industry?

If you answered “yes” to these questions, your place is with us. BlazeMeter is a fast growing startup that builds the next-generation cloud-based performance engineering solution. We offer continuous testing as a service platform that enables engineers to run load tests on any mobile app, website or API..

What makes us stand out?
  • We have more than 100,000 users and many Fortune 2,000 customers (Adobe, Cubic Corporation, DirecTV, Disney, Pfizer, Thomson Reuters and Walmart to name few).
  • Our rapid growth offers many opportunities.
  • We have an awesome office vibe, based on our driven, passionate and extraordinarily creative team.
We are growing and looking for talented, smart and friendly people to join our team.

Currently we are looking for a Customer Success Engineer (CSE) to join our growing Customer Success team. As a BlazeMeter Customer Success Engineer, you will be in charge of the technical aspects of customer adoption of our services. Working closely with Customer Success Managers to maintain customer satisfaction, The CSE is expected to research reported issues, diagnose, record, and respond to requests from customers in a timely manner. You will also work closely with Development and QA to define customer acceptance criteria. Finally, you will be the voice of the customer in all internal discussions regarding BlazeMeter products and services. 

This job might be for you if have:
  • At least 2 years experience as an individual contributor as a customer success  or a technical support role at a SaaS company.
  • Proven experience with JMeter, HTML, JavaScript, JSON, YAML
  • Excellent written and verbal communication skills
  • Ability to demonstrate quality service soft skills
  • Strong sense of pride in customer satisfaction and corporate representation
  • Ability to interpret technical concepts and explain them in simple terms
  • Ability to work on several issues simultaneously while accomplishing desired results
  • Ability to define, build, and implement base technical integration strategy
  • Ability to quickly learn a range of technical systems (both ours and our customers’)
  • Experience with metrics analysis and troubleshooting 
It would be awesome if you have:
  • Familiarity with and ability to navigate through Jira, Confluence and Zendesk
  • Experience with other testing tools Gatling, Grinder, Locust

Let the sparks fly! Apply at: jobs@blazemeter.com

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